PRIVACY POLICY

Victoria & Claire

Privacy Policy

Your privacy and personal information are important to us. This Privacy Policy explains how Victoria & Claire collects, uses and protects your information when using our website and services.

Information We Collect

When you visit our website, place an order or contact our support team, we may collect certain personal information required to provide and improve our services.

Personal Details

Name, billing address, shipping address, phone number and email address.

Order Information

Purchase history, transaction details, returns, exchanges and payment confirmations.

Device Data

Browser type, IP address, operating system and website interaction information.

Customer Support

Information shared when contacting our support team through email or contact forms.

How We Use Your Information

We use your information to operate our store efficiently and provide a seamless shopping experience.

Process and deliver orders
Provide customer support and respond to inquiries
Improve website performance and user experience
Send order updates, promotional emails and marketing communications
Prevent fraud and maintain website security

Cookies & Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences and analyze website traffic.

We may use tools such as Google Analytics, Facebook Pixel and advertising services to better understand website performance and display relevant advertisements.

Managing Cookies

You can disable cookies through your browser settings at any time. Please note that certain website features may not function properly if cookies are disabled.

Payment Providers

Payments may be securely processed through trusted third-party payment providers such as PayPal and Shopify Payments.

Your payment information is only shared to the extent necessary to complete your transaction securely.

Your Rights

Depending on your location, you may have rights regarding your personal data under applicable privacy laws, including the GDPR.

Right to access your personal data
Right to request correction of inaccurate information
Right to request deletion of personal data
Right to object to certain processing activities
Right to withdraw consent at any time

Data Retention & Security

We take reasonable measures to protect your personal information and maintain secure systems for storing and processing data.

Personal information is only retained for as long as necessary to fulfill legal, operational and contractual obligations.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites.

We encourage users to review the privacy policies of any external services they choose to access.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact us.

Victoria & Claire

info@victoria-claire.com